Cancellation and Refund Policy

Ayat Gaming Studio parent entity of Gamelauncher.net has created this Cancellation and Refund Policy. At Ayat Gaming Studio, we value your satisfaction with your game purchases. If you find yourself in a situation where you are not entirely pleased with your purchase, we offer a 7-day refund policy under typical conditions. Please review the following guidelines:

1. Refund Eligibility:

   – You are eligible for a refund within 7 days from the date of purchase.

   – The game or the source code must not have been downloaded, activated, or used in any way.

   – Your refund request must be made within the 7-day period.

   – Refunds are not applicable if the game or the source code has been downloaded, activated, or used.

2. How to Request a Refund:

   – To request a refund, please send an email to support@gamelauncher.net within the 7-day period.

   – In your email, include your order number, game title, and a detailed reason for the refund request.

   – Our dedicated support team will carefully review your request and respond within 30 business days.

3. Refund Process:

   – If your refund request is approved, the refund will be processed to the original payment method used for the purchase.

   – Please allow 30 business days for the refunded amount to reflect in your account, depending on your payment provider’s policies.

4. Exceptions to Refunds:

   – Refunds will not be issued if the game has been downloaded, activated, or used.

   – In-game purchases or downloadable content (DLC) are not eligible for refunds.

   – Refunds for technical issues will be assessed on a case-by-case basis, with supporting evidence required.

5. Contact Us:

   – For any questions or further assistance regarding refunds, please reach out to our support team at support@gamelauncher.net

   – We are committed to helping you resolve any issues and ensuring your satisfaction with our games.

6. Rights Reserved:

   – Ayat Gaming Studio reserves the right to decline refund requests that do not meet the outlined eligibility criteria.

   – We may modify or update this Cancellation and Refund Policy from time to time, and any changes will be effective upon posting.

By purchasing games from Ayat Gaming Studio, you agree to comply with this Cancellation and Refund Policy. Our goal is to provide a fair and transparent process for refunds, aiming to ensure a positive and enjoyable experience for all our customers.