Refund Policy

Effective Date: 09/08/2024

At Gamelauncher Studio, we strive to ensure that our clients are satisfied with the products and services we provide. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Eligibility for Refunds

You are eligible for a refund under the following conditions:

• You request a refund within 14 days of your purchase or payment for our services or products.
• The product or service has not been significantly used, downloaded, or activated (for software, games, and digital services).
• You provide a valid reason for requesting a refund, such as technical issues or failure of the product to function as advertised.

2. Non-Refundable Items

Certain products and services are not eligible for a refund, including:

• Customized or bespoke services (e.g., custom game development, portal solutions) once work has begun.
• Licensing fees for games and software once the license has been issued or the content has been delivered.
• Subscription-based services after the subscription has commenced and services have been accessed.
• Digital downloads that have been accessed or substantially used.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@gamelauncher.net within 14 days of your purchase.
2. Provide your order details, including the transaction ID, date of purchase, and a brief explanation of why you are requesting the refund.
3. We will review your request and may ask for additional information to verify your claim.

4. Refund Approval

Once we receive your refund request, we will process and evaluate it within 7 business days. If your refund request is approved, the refund will be processed through the original method of payment. Please allow up to 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Refund Denial

A refund request may be denied if:

• The request is made after the 14-day refund window.
• The product or service has been used, downloaded, or substantially accessed.
• The purchase is for a service or product that is marked as non-refundable (e.g., custom services, subscriptions, or digital products).

6. Changes to the Refund Policy

Gamelauncher Studio reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be posted on our website with an updated “Effective Date.” It is your responsibility to review the policy periodically.

7. Contact Information

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us at:

• Email: support@gamelauncher.net